cancelation - Isla Sea Tours

CANCELATION AND REFUND Policy

100% refund will apply in the following cases:

If the service is cancelled by the supplier. For example in case of bad weather and reschedule is not possible.

If the cancellation is made at least 48 hours prior to the day of the tour.

If a date change is requested at least 24 hours prior to the date of the tour and a new date cannot be agreed upon.

50% refund will apply:

If the cancellation is made 24 hrs or less of the day before the tour.

If a date change is requested 24 hrs or less on the day before the tour, and a new date cannot be agreed upon.

No refunds will apply:

If the client does not show on the date and time of the tour with our previous cancellation

Isla Sea Tours operates “isla-seatours.com” and may operate other websites. It is Isla Mujeres Sea Tours policy to respect your privacy regarding any information we may collect while operating our websites.

Like most website operators, Isla Sea Tours collects potentially personally-identifying information like Internet Protocol (IP) addresses for users leaving comments on islaseatours.com blogs/sites. Isla Sea Tours only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.

Gathering of Personally-Identifying Information

Certain visitors to Isla Sea Tours websites choose to interact with us in ways that require Isla Sea Tours to gather personally-identifying information. The amount and type of information that Isla Sea Tours gathers depends on the nature of the interaction. Those who engage in transactions with Isla Sea Tours are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Isla Sea Tours collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Isla Sea Tours experiences. Isla Sea Tours does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Protection of Certain Personally-Identifying Information

Isla Sea Tours discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Isla Sea Tours behalf or to provide services available at Isla Sea Tours ´s websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Isla Sea tours websites, you consent to the transfer of such information to them. Isla Sea Tours will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Isla Sea Tours discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Ocean Tours Mexico believes in good faith that disclosure is reasonably necessary to protect the property or rights of Isla Sea Tours , third parties or the public at large. If you are a registered user of an Isla Sea Tours website and have supplied your email address, Isla Sea Tours may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Isla Sea Tours and our products. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Isla Sea Tours takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Isla Sea Tours uses cookies to help identify and track visitors, their usage of Isla Sea Tours website, and their website access preferences. Isla Sea Tours visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Isla Sea Tours websites, with the drawback that certain features of Ocean Tours Mexico’s websites may not function properly without the aid of cookies.

Business Transfers

If Isla Sea Tours, or substantially all of its assets, were acquired, or in the unlikely event that Isla Sea Tours goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Isla Sea Tours may continue to use your personal information as set forth in this policy.

Ads

Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Isla Sea Tours and does not cover the use of cookies by any advertisers.

Although most changes are likely to be minor, Isla Sea Tours may change its Privacy Policy from time to time, and in Isla Sea Tours sole discretion. Isla Sea Tours encourages visitors to frequently check this page for any changes to its Privacy Policy.

Recommendations

Our tours are not recommended for people who are physically challenged, those who suffer with cardiac, respiratory or back problems, ailments that lead to loss of consciousness, hydrophobic, pregnant women, children under 4 years nor people who do not have basic swimming skills (for aquatic activities).
People under the influence of alcohol or drugs will not be allowed to participate.
Children age 0-11 year can be asked an ID as proof of age.