FAQ Sunset Tour Isla Mujeres

FAQ – Sunset Tour Isla Mujeres

1. What does the Sunset Tour include?

Our tour includes:

  • Comfortable boat with shade

  • Certified bilingual captain & guide

  • Soft drinks, water & ice

  • Music on board

  • Life jackets & safety equipment

  • Optional sunset photo assistance

2. How long is the Sunset Tour?

The tour lasts  3 hours, usually from 4:00 PM to 7:00 PM, depending on the season and sunset time.

3. What will we see during the tour?

You’ll enjoy:

  • A panoramic cruise along Isla Mujeres

  • The beautiful colors of the Caribbean sunset

  • Views of the Cancun skyline

  • Calm, relaxing waters ideal for photos and videos

4. Is the tour private or shared?

The Sunset Tour is private, perfect for couples, friends, families, or celebrations.

5. How many people can join?

We can accommodate up to 6 passengers per boat comfortably. If your group is larger please ask for the option to add more people.

6. Can we bring food or drinks?

Yes! You may bring your own snacks, alcoholic beverages, or decorations (for birthdays, anniversaries, proposals, etc.).

7. Do you offer special setups for proposals or celebrations?

Absolutely. We can help arrange:

  • Romantic decorations

  • Champagne (upon request)

  • Custom music playlist
    Just let us know in advance.

8. What should I bring?

We recommend:

  • Comfortable clothing

  • Light sweater (optional, depending on the wind)

  • Sunglasses

  • Camera or phone

  • Small towel (optional)

9. Is the tour safe?

Yes. We operate in shallow, calm areas and always prioritize safety. Life jackets and safety instructions are provided.

10. What happens if the weather is bad?

If port authorities close the area or conditions are unsafe, we will reschedule or fully refund your tour.

11. What is your cancellation policy?

  • Free cancellation up to 24 hours before your tour.

  • Cancellations within 24 hours are non-refundable.

  • No-shows are non-refundable.

  • Weather/port-closure cancellations = full refund or reschedule.

12. What payment methods do you accept?

We accept:

  • Credit/debit cards

  • PayPal

  • Cash in USD or MXN

  • Bank transfer (for private tours)

13. How do I book the Sunset Tour?

You can book directly on our website, via WhatsApp, or CLICK HERE TO BOOK.