FAQ – Contoy Tour Isla Mujeres

1. What is Included in the Contoy Tour?

Round trip boat from Isla Mujeres
Certified bilingual guide
Snorkeling stop (Ixlaché Reef – weather permitting)
Entrance fee to Isla Contoy National Park
Guided eco-tour on the island
Lunch buffet on the beach
Soft drinks & water
Life jackets & safety equipment

2. How long is the Contoy Tour?

The tour lasts approximately 6 hours, usually from 9:00 AM to 3:00 PM.

3. What is Isla Contoy?

Isla Contoy is a protected national park, known for:

Crystal-clear Caribbean waters
Hundreds of bird species
Virgin beaches
A shallow, calm bay perfect for swimming

Only 200 visitors per day are allowed.

4. Is snorkeling included?

Yes. A guided snorkeling stop at Ixlaché Reef is included when sea conditions allow.

5. What should I bring?

We recommend bringing:

Biodegradable sunscreen
Swimsuit & towel
Hat & sunglasses
Comfortable sandals
Camera or waterproof phone case

6. Are children allowed?

Yes! The Contoy tour is family-friendly. Children 4+ years may join with an adult.

7. Can I bring alcohol or speakers?

Because it is a protected reserve, no loud music or personal alcohol is allowed on Isla Contoy.

8. Are drones allowed?

No. Drones are not permitted in the national park.

9. Is the tour safe?

Yes. Our captains are certified and we follow all national park regulations for safety and environmental protection.

10. What happens if the weather is bad?

If the port is closed or conditions are unsafe, we will reschedule or fully refund your tour.

11. What is your cancellation policy?

Free cancellation up to 24 hours before departure.
Cancellations within 24 hours are non-refundable.
No-shows are non-refundable.
Weather cancellations = full refund or reschedule.

12. What payment methods do you accept?

We accept:

Credit/debit cards
PayPal
Cash (USD or MXN)
Bank transfer (private tours)

13. How do I book the Contoy Tour?

You can book directly through our website, WhatsApp, or CLICK HERE TO BOOK.