FAQ SNORKELING TOUR ISLA MUJERES

FAQ – Snorkeling Tours in Isla Mujeres

1. What does the snorkeling tour include?

All our snorkeling tours include:

  • Snorkeling gear (mask, tube, fins & life jacket)

  • Certified bilingual guide

  • Marine park fees

  • Safety briefing before departure

2. Do I need to know how to swim?

Basic swimming skills are recommended. However, our guides provide full assistance, and life jackets are mandatory to ensure safety at all times.

3. Where do we snorkel?

Our tour usually includes 2–3 top spots such as:

4. How long is the snorkeling tour?

Most tours last between 2.5 and 3 hours, depending on sea conditions and group size.

5. What should I bring?

We recommend bringing:

  • Towel

  • Clothes to get sun protection

  • Swimsuit

  • Sunglasses & hat

  • Waterproof camera (optional)

6. Are children allowed?

Yes! Children 5 years and older can join with a responsible adult. Younger children may participate depending on conditions—ask us directly.

7. Is the tour safe for beginners?

Absolutely. Our guides are certified, the reefs are shallow, and currents are usually mild. We provide safety instructions and stay close to the group.

8. What time do tours depart?

We offer morning 10:30 am or customizable time on private tours  Exact schedule depends on the season—contact us to confirm availability.

9. Can I bring my own snorkeling gear?

Yes, you are welcome to bring your own equipment. Just let us know during check-in.

10. What happens if the weather is bad?

Safety is our priority. If port authorities close the area due to weather, we will reschedule or refund your tour—your choice.

11. Do you offer private snorkeling tours?

Yes! Isla Sea Tours offers private snorkeling tours starting at $419 USD, perfect for families, couples, or groups.

12. How do I book?

You can book easily through our website, WhatsApp, or by  CLICK HERE TO BOOK    

13. What is your cancellation policy?

  • Free cancellation up to 24 hours before the tour.

  • Cancellations made within 24 hours of departure are non-refundable.

  • No-shows are non-refundable.

  • If the tour is canceled due to weather or port closure, you may reschedule or receive a full refund.

14. What payment methods do you accept?

We accept:

  • Credit & Debit Cards (Visa, Mastercard, American Express)

  • PayPal

  • Cash (USD or MXN)

  • Bank transfer (for private tours on request)